SYNETAM (hereinafter: "Company") with registered office in 39/41, rue Louis Blanc, 92400 Courbevoie (France) is constantly committed to protecting the online privacy of its users.
A) Source of personal data and data
controller
This document was drawn up pursuant to art. 13 of EU General Data Protection
Regulation 2016/679 (hereinafter: "Regulation") in order to inform you
on our privacy policy. General methods of processing personal data and cookies
and how personal information is managed when using our Synetam After Sales App (hereinafter the "App")
are described. Information and data provided by the user or otherwise acquired
when registering to the company services, such as: access to the reserved area
of the app, newsletters, etc. hereinafter "Services", will be
processed in compliance with the provisions of the Regulation and the
obligations of confidentiality that govern the activity of the company.
In accordance with the Regulation, data gathered and collected by the company
will be processed with respect to principles of lawfulness, correctness,
transparency, purpose limitation and retention, data minimization, accuracy,
integrity and confidentiality.
The controller of the data processed through the app is the company as
mentioned above, which can be addressed for any information concerning personal
data processing.
The Data Protection Officer (DPO) is available at the following address: contact@synetam.fr
Please note that this notice is rendered strictly with respect to the
aforementioned app and not with respect to other web sites that can be
consulted via external links. Please refer to the specific sections of the app
to find specific information and requests for informed consent for specific processing.
B) Data type
When navigating the app, please be informed that the company will collect
the following personal data (art. 4(1) of the Regulation) (hereinafter: "
Personal
data
")
In particular, the Personal Data processed through the App are as follows:
1. Navigation data
IT systems and software procedures granting the good functioning of the
app, when the user navigates the app, collect some personal data whose
transmission is implicit in the communication protocols of the Internet. These
information are not collected to be associated to certain users but, for their
own nature, through elaborations and associations with data owned by third
parties, they could allow the identification of the visitor users. This data
category includes IP addresses, domain names of computers used by users who
connect to the app, URI (Uniform Resource Identifier) addresses of the requested
resources, the time of the request, the method used to submit the request to
the server, the size of the file obtained in response, the numerical code
indicating the status of the response given by the server (successful, error,
etc.) and other parameters related to the user's operating system and IT
environment. These data are used for the sole purpose of obtaining anonymous
statistical information on the use of the app and to check its correct functioning,
and they are erased immediately after processing. The data could be used by
competent authorities to determine responsibility in the event of hypothetical computer
crimes against the app.
2. Data provided voluntarily by users
In addition to what mentioned for navigation data, the user is free to provide
personal data by filling in any request forms on the app (e.g. to activate
newsletters, free registration, etc). Failure to provide them may
entail the impossibility to provide the requested service. In such cases, only
the information which are essential to the requested service will be asked
(check the technical information in detail).
When using some web services, the personal data of third parties that the user
sends to the company might be processed. With regard to these hypotheses, the
user stands as an independent data controller, assuming all legal obligations
and responsibilities: any dispute, claim, request for compensation for damage
from processing, etc. that should be raised to the company from third parties
whose personal data have been processed when using web services in violation of
the applicable rules on the protection of personal data, will be entirely
responsibility of the user. In any case, should the user provide or otherwise
process personal data of third parties when browsing the app, he guarantees -
assuming any related responsibility - that this particular hypothesis of
processing is based on an appropriate legal basis pursuant to art. 6 of the
Regulation which legitimizes the processing of the information in question.
C) Purpose of the processing and legal bases
The processing of personal data we are intended to manage, with your specific
consent where necessary, has the following purpose:
The legal basis of the processing is the execution of pre-contractual measures adopted at the request of the same (art. 6(1)(b) of the Regulation) as the processing is necessary for the provision of the service. Providing your personal data for these purposes is optional, but failure to provide would make it impossible to activate the services provided by the app.
D) Recipients of personal data
Your personal data may be shared, for the purposes mentioned above, with:
E) Transfer of personal data
Some of your personal data is shared with recipients who could be based outside
the European Economic Area. The company ensures that the processing of your
personal data by these recipients is managed in compliance with the Regulation.
Indeed, transfers can be based on an adequacy decision, on the Standard
Contractual Clauses approved by the European Commission or other appropriate
legal basis.
F) Your privacy rights pursuant to art. 15
and subsequent of the Regulation
Pursuant to articles 15 and subsequent of the Regulation, you have the right to
ask to the company, at any time, access to your personal data, rectification or
cancellation of the same or to object to their processing, you have the right
to request the restriction of processing in the cases provided for by art. 18
of the Regulation, as well as to obtain in a structured format, commonly used
and readable by automatic device the data concerning you, in the cases provided
for by art. 20 of the Regulation.
Requests should be addressed in writing to the data controller at the following
address contact@synetam.fr or to the DPO
(Data Protection Officer) at the following address contact@synetam.fr
In any case, you are always entitled to lodge a complaint with the competent
Supervisory Authority (Guarantor for the Protection of Personal Data), pursuant
to art. 77 of the Regulation, if you consider that the processing of your
personal data is contrary to the legislation in force.
G) Changes
The
company reserves the right to modify or simply update the content, in part or
completely, also due to changes in the applicable legislation. The company will
inform you of these changes as soon as they are introduced and they will be
binding as soon as they are published on the app.
The company therefore invites you to visit this section regularly to learn about the latest and updated version of the privacy policy in order to be always updated on the data collected and the use made of it by the company.
What cookies are
A cookie is a simple text file that is stored on the user's computer or mobile
device by the server of a website and that can be read or recovered from the
server itself. It contains some information and allows the website to remember,
for example, the user's preferences or the products. The
Directive
on Electronic Communications and the Decision of the Italian Data Protection
Authority of 8 May 2014, n. 229, regarding "Identification of the
simplified procedures for the disclosure and acquisition of consent for the use
of cookies",
provide that the use of cookies can be allowed only with
the consent of the user.
Why we use cookies
The company may use cookies for various reasons. We are always looking
for ways to improve our app and to make it easier for you to get to know
our products. To do this, it is important for us to understand how our app is
used.
Types of cookies used
We have classified the cookies we use based on
their use in:
Session cookies
They are used for the
transmission of a communication over an electronic communications network, and
are strictly necessary to allow specific functions required to ensure normal
navigation and use of the app (allowing, for example, to
authenticate to access restricted areas). These cookies can then be
distinguished due to their persistence on the user's terminal: those that are
automatically deleted at the end of each navigation, are called "session cookies".
If on the other hand they have a longer life, we speak of permanent cookies.
The user's prior consent is not
required for the installation of these cookies.
Here is a list of these
cookies:
|
Cookie name |
Domain |
Category |
Purpose |
Expiry |
|
JWT Token |
Synetam After Sales |
Technical Cookies |
Permanent cookie |
14 days |
"Third party" cookies are linked to services provided by third parties: they are used for various purposes such as analysis of the performance of marketing campaigns and/or to deliver customized advertising on our and on partner websites. This activity is called retargeting and is based on browsing activities, such as the destination you are looking for, the structures displayed and more. The third party provides these services in exchange for information about the user's visit to our app. This also requires third-party cookie providers to comply with the relevant legislation. For this reason, please refer to the link of the web pages of the third party sites, where you can find the forms for the collection of consent to cookies and their relative information.
Here is a list of the these cookies:
Cookie name |
Domain |
Category |
Purpose |
Expiry |
Section of cookie settings
Through this page you can choose whether or
not to accept cookies that are set by our app and our suppliers. In case you
choose to disable technical cookies, there is the possibility of failing to
provide some functionality of the app.
Browser settings: how do I control cookies
The "Help" section
of your browser should be able to help manage your cookie settings. If you do
not wish to receive cookies, you can change your browser settings so that you
are informed when they are sent. You can also delete cookies that have already
been stored at any time, via your browser settings.
Internet Explorer:
support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Google Chrome:
support.google.com/chrome/answer/95647?hl=EN-EN&p=cpn_cookies
Mozilla Firefox:
support.mozilla.org/en-US/kb/block-websites-storing-cookies-site-data-firefox
Apple Safari:
www.apple.com/legal/privacy/en-ww/cookies/
Where you can find more information about
cookies:
http://www.aboutcookies.org/